Washington DC – April 10, 2013 –Competitive Carriers Association (CCA) has partnered with Exacaster, a leader in customer behavior prediction analytics for the telecommunications industry. Through the partnership, Exacaster will offer CCA’s carrier members its cloud-based customer behavior prediction technology at a special CCA member rate to help carriers reduce subscriber churn, increase marketing effectiveness, and stimulate new revenue.
Every wireless carrier has a vast amount of call detail record data and customer information, such as calling and spending patterns, location, handsets in use, demographics and more, yet few carriers use this data effectively to make data-driven marketing decisions. By partnering with Exacaster, CCA members will have the ability to analyze their data, using machine learning and algorithms to help identify unhappy customers and present actionable information to retain them. By constantly analyzing the new and historical data, Exacaster’s platform becomes an expert at spotting potential churners, prospective customers, and current customers that may be ripe for upsell of specific products.
“We are pleased to partner with Exacaster to help our members better utilize the wealth of data they have been collecting for years to better serve and market to their customers,” said CCA’s President & CEO Steven K. Berry. “Our members’ priority is their customers, and having the ability to better enhance the customer experience, reduce churn rates and increase carriers’ revenues will only help our members remain a competitive choice for consumers.”
“CCA’s commitment to bringing great value to its members is why we wanted to further develop our relationship and partner with such a great organization. We are excited to be able to offer our predictive behavior technology to CCA’s carriers to strengthen their ability to reduce subscriber churn and increase their revenues,” said Exacaster’s CEO and co-founder Šarūnas Chomentauskas.
Exacaster is currently predicting the behavior of more than 5 million telecom subscribers at carriers throughout the US and Europe and will now be available to CCA’s more than 100 carrier members.
CCA is the nation’s leading association for competitive wireless providers and stakeholders across the United States. The licensed service area of CCA’s more than 100 members covers 95 percent of the nation. Visit www.competitivecarriers.org.
Exacaster is a leader in customer behavior prediction analytics for sales and marketing organizations in the telecommunications and retail industries. Exacaster’s cloud-based customer behavior prediction service is based on advanced machine-learning technologies and has been developed for marketers to better understand and fully utilize the vast amount of internally collected data from an easy-to-use cloud platform. The platform is currently predicting behavior of more than 5 million customers in eight countries across the U.S. and Europe. For more information, visit www.exacaster.com.