Transforming your Customer Base Management strategy

We leverage your customer insights to deliver value-added experiences, retention and loyalty

Our goal is to help mobile operators to reach an obsessive level of focus on their customers using automation, Big Data and AI as a key transformation enablers.

Every Telecom company has a wealth of information about its customers: demographics, usage patterns, real-time events and more. How to turn all this information into delightful customer experiences? We gather the best practices and turn them into automated, easily deployable and customisable solutions for Customer Base Management. Every day we process billions of data points, we run hundreds of recommendation algorithms and churn prediction models to transform those insights into deeply personalised actions for over 40 million consumers globally.

WHAT IS IT
Next Best Offer solution provides the most relevant recommendations for each consumer. It is designed for quad play Telecom companies to help them transparently select the optimal mix of retention, up-sell and cross-sell offers for each consumer out of a broad products portfolio.

WHAT PROBLEM DOES IT SOLVE
How to maximise Customer Lifetime Value?

WHAT RESULT CAN YOU EXPECT

For contract prolongation, handset renewal and cross-sell offerings.

WHAT IS IT
Postpaid Retention solution covers all customer lifecycle stages with specialized retention activities. A customer on-boarding blue print ensures the customer satisfaction of the service from the very beginning.

WHAT PROBLEM DOES IT SOLVE
How can you manage your postpaid retention to boost profits?

WHAT RESULT CAN YOU EXPECT

One of the lowest postpaid churn rates in the world – 0.8%

WHAT IS IT
Prepaid Retention solution has blue prints to handle each churn reason separately. A blue print is a list of highly focused and specific retention activities based on learnings from more
than 20 telco companies world wide.

WHAT PROBLEM DOES IT SOLVE
How to reduce customer churn?

WHAT RESULT CAN YOU EXPECT

30% to 300% ARPU increase for high risk customers and more than 200% in conversion rate.

WHAT IS IT
Prepaid Upsell solution is designed to maximize prepaid customer base value by stimulating recharges and package purchases.

WHAT PROBLEM DOES IT SOLVE
How can you maximize prepaid customer base value?

WHAT RESULT CAN YOU EXPECT

ARPU increases of 10% to 50% on active customer base segments and up to 300% conversion rate.

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