The quickest path to improve the Customer Value Management (CVM)
CVM Health Check is a consultancy service that helps telecoms
identify CVM gaps and unlock revenue growth opportunities
in weeks, not months
How does CVM Health Check work?
Together we go through 5 key steps:
Review the existing process
Evaluate CVM maturity and benchmark your set-up against best global practices
Identify root causes
Pinpoint the exact reasons behind CVM performance issues and provide actionable advice
Build a roadmap
Map out a clear strategy that eliminates root causes and fills gaps on organisational and technical levels
Evaluate your business case
Perform a cost-benefit analysis of proposed improvements
Help achieve organisational alignment
Align all teams to create a unified approach to CVM improvement
The five pillars of Exacaster’s CVM Health Check
Approached holistically, they produce a comprehensive picture:
How to implement customer-centric marketing and leverage different customer personas?
People & process
How to structure the CVM process and define responsibilities when delivering value to customers?
What types of customer data are used and under-used in our CVM process and why?
How could artificial intelligence and machine learning solutions help streamline our CVM process?
What tools and platforms are used to support our CVM process? What tools could be added?
Let’s talk about a comprehensive CVM Health Check for your telco
Meet our CVM experts:
Strategic CVM consultancy
CEO & Co-founder of Exacaster. 20+ years in telco industry
Data and AI
Director of Product and Data Science, Co-founder of Exacaster. 10+ years in telco industry
Technology & architecture
Chief Solution Designer & Technology Evangelist at Exacaster. 20+ years in telco industry
Account Executive at Exacaster. 3+ years in enterprise consulting