CVM Case Study: Next Best Action. Increasing service sales from 1.9 to 3.5 per contact at Telco outlets

Need a user-friendly interface to streamline the process of accessing and presenting cross-sell offers to agents?

By integrating Next Best Action (NBA) strategies through the Exacaster 360 platform not only optimized agent workflows but also led to a significant 80% increase in services per customer and a 38% boost in Average Revenue Per User (ARPU).

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