Key Account Manager

We impact the lives of over 40 million consumers daily by working with clients in the Baltics, the USA, Central and South America, and the Caribbean. We operate one of the largest big data environments in the Baltics, with one of the most diverse data sets, and we pursue some of the most challenging analytical projects. Exacaster’s team is looking for a Key Account Manager to join our Account Management team!

About the role: 

We’re looking for a strategic and commercially driven Key Account Manager to own and grow high-value client relationships. You’ll lead complex project delivery, ensure measurable client value, and drive revenue growth across key accounts. This is a role suited for someone who thrives in client-facing environments and wants to influence both strategy and execution.

Your daily tasks will include:

Steer Project and Service delivery:
Understand the client’s context, business priorities, and needs in-depth.
Guide internal delivery teams to ensure their work is fully aligned with client expectations and solves the right problems.
Help delivery teams navigate the scope, time, and budget triangle by making critical decisions.
Establish strong communication channels and relationships with senior client stakeholders.
Proactively identify and prevent risks to ensure successful delivery and long-term cooperation.
Oversee change requests, from scoping and quoting to ensuring the delivery team is prepared and executes successfully.

Manage Existing Client Contracts and Financials:
Initiate and manage contract renewals and legal changes, such as annual price adjustments.
Ensure all invoices are issued and payments are collected on time.
Make pricing and discounting decisions, getting buy-in from all stakeholders.
Forecast demand for delivery team services to assist with resource planning.

Discover and Renew Commercial Opportunities:
Work within the account framework to identify business problems and propose relevant Exacaster solutions
Facilitate the scoping of new solutions, provide commercial estimates, and negotiate terms.
Proactively help clients plan and approve annual budgets to ensure service continuity and renewal.

Ensure Value Delivery:
Conduct regular value delivery audits by collecting feedback from key stakeholders.
Lead internal improvements to maximize the value and satisfaction we provide to clients.

This description highlights the core of the role, but you will also be expected to contribute within the broader account-based marketing and sales team on ad-hoc initiatives.

We are looking for a person who has:

• Excellent written and spoken English.
• Excellent presentation and PowerPoint skills.
• High attention to detail, especially with numbers, prices, and contracts.
• Broad understanding of big organizations and their typical challenges.
• Ability to quickly build new relationships, with above average emotional intelligence.
• Ability to structure unstructured situations and problems.
• Proven project management experience.
• Commercial negotiations experience.

Nice to have things:

• Experience in the consulting industry.
• PMP/Prince2 Practitioner certification.
• Ability to review and revise commercial contracts.

We promise:

• Monthly salary for this position from 4500 EUR to 6000 EUR gross per month for a full time role.
• Participation in the company’s stock options program.
• Flexible Benefits & Personal learning budget.
• 10 Growth Days per year - dedicated time for learning and development.
• Ownership and dynamics in your role.
• Hybrid work environment with preferably at least 1 day per week in the office.
• All the support you need from our experienced team to become an even better professional.
• And the most important thing – you will be part of a great international team!