Service Desk Engineer

Exacaster operates one of the largest big-data environments in the Baltics and personalizes offers for 40 million consumers daily for clients in the Baltics, USA, Central, South America, and the Caribbean. Our services cover a full range of data services from big data management & engineering to data-driven customer value management solutions.

Exacaster is a Lithuanian company that was established more than 10 years ago, with its main office in Vilnius. As a team, we share our unique culture that is based on our core values: ownership, growth, open communication, meaningful relationships, and customer obsession. We truly believe that to better understand our customers and deliver the highest quality solutions while supporting our company’s purpose: “Empower others to use data for good and create impactful change!”, we must be close to our biggest customers!

If you want to dig deeper into the Data processes field– you should apply to Exacaster. Currently, we are looking for a Service Desk Engineer – start your journey now!

About the team:
You would join a Manage Services team that provides technical support to all our existing clients. Team works with existing solution daily, according to agreed service plan, such as: maintaining status quo, small requests (and minor changes), planned/agreed changes and platform updates.

The challenge:
To learn and understand big data specifics.

Your main responsibilities:

  • Prompt reaction to customer inquiries.
  • Ensure all received tickets assigned and resolved according to SLA.
  • Fix issues as they arise, update documentation.
  • Communicate with customers, act as single point of contact.
  • Analyze incident trends, prepare service statistical information.

We hope you have:

  • Some IT Service management system knowledge (Jira, ServiceNow, Ivanti, Marval, other).
  • Basic computer science knowledge (IAM, networking, Linux).
  • Good knowledge of MS Excel / Google Sheets.
  • High attention to details.
  • Team player attitude.

Bonus points if you have:

  • Google workspace / MS Office 365 users administration.
  • ITIL knowledge.

We promise:

  • The monthly salary for this position 1612-2288 EUR gross.
  • Participation in the company’s stock options program.
  • Benefits & Personal learning budget – 2000 EUR annually.
  • Every second Friday – 0.5 days dedicated to learning.
  • Ownership in your role.
  • Mindletic – the app for your mental & emotional health.
  • All the support you need from our experienced team to become an even better professional.
  • And the most important thing – you will be part of a great international team!

Challenge acceptable?
Let’s talk!

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